Introduction
At StackSkool, we are committed to providing our students with top-notch educational experiences and supporting their career aspirations. We understand that circumstances can change, and sometimes, you may need to cancel your enrollment. Our refund policy is designed to be straightforward and fair, ensuring transparency and trust between us and our valued students. This article details our refund policy, covering key aspects to help you understand the terms and conditions clearly.
General Refund Policy
At StackSkool, our course fee is ₹4999. We offer a full refund of this amount if you decide to cancel your enrollment before the start of your batch. Once the batch has commenced, we do not provide any refunds. This policy helps us manage resources effectively and maintain the high quality of our training programs.
Eligibility for Refund
To be eligible for a refund, you must request the cancellation before the batch starts. Here are the steps to determine your eligibility:
- Check Batch Start Date: Ensure that your request is submitted before your batch’s official start date. The start date is communicated to you via email upon enrollment.
- Submit a Refund Request: Reach out to our support team through the official StackSkool website or email to submit your refund request.
How to Request a Refund
Requesting a refund from StackSkool is a simple process. Follow these steps to ensure your request is processed smoothly:
- Log In to Your Account: Visit the StackSkool website and log in to your account using your credentials.
- Navigate to Support: Go to the support or contact section of the website.
- Submit a Request: Fill out the refund request form, providing your enrollment details and reason for the refund.
- Confirmation Email: You will receive a confirmation email once your request has been submitted. Our team will review your request and process the refund if it meets the eligibility criteria.
Processing Time
Once your refund request is approved, it typically takes 7-10 business days for the refund to be processed and credited back to your original payment method. We strive to process all refunds promptly, but the exact time may vary depending on your bank or payment provider.
Conditions for Refund
To ensure fairness and clarity, here are the conditions under which refunds are processed:
- Full Refund Before Batch Start: A full refund of ₹4999 is available if the request is made before the batch starts.
- No Refund After Batch Start: No refunds are provided once the batch has commenced, regardless of the reason for cancellation.
Exceptions and Special Cases
We understand that exceptional circumstances may arise, and we are here to assist you. While our standard policy is strict, we consider special cases on an individual basis. If you have a unique situation, please contact our support team with relevant details, and we will do our best to assist you.
Contacting Support
If you have any questions or need assistance with your refund request, our support team is here to help. You can contact us through the following channels:
- Email: support@stackskool.com
- Phone: 9599388313
- Live Chat: Available on our website during business hours
Conclusion
At StackSkool, we prioritise your satisfaction and aim to provide clear and fair policies. Our refund policy ensures transparency, helping you make informed decisions about your enrollment. Remember, if you need to cancel your enrollment, make sure to do so before your batch starts to qualify for a full refund. For any questions or assistance, our support team is always ready to help. Thank you for choosing StackSkool, and we look forward to supporting your educational journey.